FactorWinst - Mystery Guest tailor-made visit

Mystery Guest Custom Visit

With our Mystery Guest Visit you get an unfiltered look at your business through the eyes of a critical guest. You decide three specific points on which we focus, such as hospitality, hygiene, service, product quality or another challenge you want to tackle.

This is a one-time visit, making it accessible and quick to deploy. Perfect for gathering valuable insights in a short period of time without long-term commitments.

We have a professional and broad network of experienced hospitality experts, each specialized in different issues.

Depending on your focus points, we select the right expert to visit your restaurant, ensuring a focused and expert assessment.

During the visit we carefully observe, discreetly take photos and collect valuable insights. Afterwards you will receive a comprehensive report, including visual feedback, with which you can immediately work on improvements.

Why invite a Mystery Guest?

1. Honest insights: Discover how your business is really experienced by guests.
2. Uncovering areas for improvement: Instantly see where processes or services fall short.
3. Motivating employees: Employees often perform better when they know that feedback is being collected.
4. Competitive advantage: Improve weaknesses before guests complain about them.
5. Objective feedback: Not friends or family, but a professional, neutral view.

Want to know how your business really scores? Book our Mystery Guest Visit and get the tools to take your business to the next level – quickly, easily and without hassle!

*After your purchase we will contact you. Together we will plan a period of three weeks in which we will visit, including your preference for the time of day.